I. Rates
Special internet rates are valid for booking made though our websites NOT direct   to the hotel
Special internet rates are including 21% tax and service charges and are quoted   in US Dollars
Room rates are per room per night
Special package rates / super deal package are per room per package
Sightseeing tours / spa and others are quoted per person

II. Cancllation Policy
Normal Season
One night room charge for any cancellation within 14 days prior to the arrival   date.
Early check out will be charged one night room value July & August
One night room charge for any cancellation within 21 days prior to the arrival   date.
Two nights room charge for any cancellation within 7 days prior to the arrival   date.
Early check out will be charged two nights room value 20 December - 10 January
One night room charge for any cancellation within 45 days prior to the arrival   date.
Two nights room charge for any cancellation within 30 days prior to the arrival   date.
Full nights room reserved will be charge for any cancellation within 14 days prior   to the arrival date
No refund for early check out

III. Reservation And COnfirmation Procedures
All confirmed reservation need to be guaranteed by a valid credit card   (Visa/Master/Amex)
The credit card details shall be faxed to our company
The credit card will be used to guarantee the reservation and will be charged if   there is any cancellation as per above procedures
Hotel voucher will be issued once the credit card details is received and will be   faxed to your fax number and to the respective hotel.

IV. Payment Procedures
All payment will be collected by our representative upon arrival in Bali (if you have   transfer) or
Payment will be collected by our representative a day after check in at the hotel
Payment will not be to the hotel.

Others Exception on Payment Collection
The copy of the credit card is required for any reservation on hotels in Lombok,   Yogyakarta, Surabaya, Sulawesi and other parts of Indonesia.
A credit card statement form will be sent to you for this type of transaction.

If you have any questions, please email us or simply click here to fill out contact form